Finding Music
At ArkivMusic, our goal is to provide our customers with the most efficient and intuitive method to locate the
recordings that they really want. Our unique interface was designed specifically with the classical music customer
in mind. There is no need to ever actually type information into a search box. You can simply click down the path
toward your desired result. By focusing on this
drilldown process, we eliminate the confusing results that
are often associated with searching to find products. You are also able to
browse through listings of actual
works by composers or lists of performers, conductors, or ensembles, and be certain that the resulting albums you
find have the recordings that you are looking for.
Through our drilldown categories, we've attempted to replicate the typical thought process that a classical music
buyer would employ when trying to find specific recordings. Here are a couple of tips about our interface:
- When you click on a category heading such as Composer, Conductor, Performer, etc., we will
show you an alphabetic listing of the Top 100 (based on number of recordings) for each particular category.
- Within each category, you can always click on the letter of the alphabet to jump directly to a listing of
appropriate names, ensembles, labels or instruments for that particular letter.
- As you drill further down, we will present you with other choices that will quickly allow you to get to
the work or recording that you are looking for. We will also present a see all albums link
if you want to jump out of the drilldown process and see a list of all pertinent titles.
- If you only have keywords from an Album title – eg, Spirit of the Renaissance or Appalachia Waltz, you
might try using our Album Title
Search. Please note: this is a specific search on Album title – it will
not help you find a piece of music, although it could help you find one of the criteria for the
categories listed above.
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Find By Catalog Number
You can search by catalog number on ArkivMusic by using our
Find by Catalog Number feature. From the home
page, you need to enter a complete catalog number, and we will search across all labels to find an exact match for
the catalog number you entered. For example, if you enter "1003" in the search entry box, the results will display
a few dozen albums with the catalog number 1003, each from a different label.
You can also use
Find by Catalog Number from any specific label page. When you search from this location,
you can enter
any part of a catalog number and we will search for that number within the label catalog. For
example, if you were on the label page for Harmonia Mundi (you can get there by choosing "H" from the label category,
and then by clicking on "Harmonia Mundi"), and you entered "2951" in the search entry box, the results would display
all of the Harmonia Mundi titles with the number 2951 anywhere within the catalog number (e.g. 2951479, 2951328, etc.).
If you are having trouble finding titles by using the
Find by Catalog Number on the home page, we suggest that
you try going to a specific label page and entering the catalog number there.
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Shopping Cart / Checkout
When you wish to place an item in your shopping cart, simply click on the price or the
add to cart button
associated with that product. You will then see that the item is displayed in the cart. From there, you will be
able to proceed through the checkout or click on the continue shopping button. As you proceed through the checkout
pages, we will ask you to enter your billing and shipping address, choose your shipping option, and enter your credit
card information.
When you make future purchases on ArkivMusic, you will see that your address information
has been stored (if you are using the same computer and web browser), so that you will not have to enter it
again.
We do, however, ask that you enter your credit card information each time you place an order. You
can always view the contents of your cart by clicking on the shopping cart icon located on the upper right corner
of every page on ArkivMusic.
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Your Account / Order Status
When you place an order on ArkivMusic, you will be notified via email when the status of your order
is updated.
However, you can also view the details of your orders on ArkivMusic by clicking on
the
Your Account icon
located in the upper right corner of every page on ArkivMusic.
When you click on the Your Account button, you will
be presented with the opportunity to create
a login by using your email address and a password.
If you have already created a login,
you can simply sign-in to check on your orders. Once you have signed-in or created a login,
you
will see a list of all of your ArkivMusic orders. From there, you can click on any order number
to see the
complete details of that particular order. For added convenience, we also allow you
to check on the status of one
specific order by simply entering your email address and the order
number.
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Backorders / Special Orders
On the ArkivMusic product pages, and during checkout, you may see that one of your items is either on backorder, or
only available via special order. If you have multiple items in your shopping cart, and one or more are on
backorder/special order, your "In Stock" items will usually ship within 24 hours, and your backordered items will
ship at a later date. Don't worry, you will
not be charged additional shipping fees for multiple shipments.
Also, we will never charge you for an item until that item has been shipped.
An
On Order item is a product that we have sold out, but it is on automatic re-order with the label or
distributor. On Order items normally take about 1-2 weeks to ship. However, we will continue to try to obtain
the product for 45 days. If the item has not arrived in our warehouse after 45 days, we will cancel the order
and notify you via email.
A
Back Order item is a product that we regularly keep in our warehouse, but we have sold out. Backorders
normally take about 2-3 weeks to ship. We will continue to try to obtain the product for 45 days. If the item
has not arrived in our warehouse after 45 days, we will cancel the order and notify you via email.
A
Special Order item is a product that we don't normally keep in our warehouse, but we will try to obtain
the item on your behalf. Special orders normally take between 4-6 weeks to ship. We will continue to try to
obtain the product for 45 days. If the item has not arrived in our warehouse after 45 days, we will cancel the
order and notify you via email.
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Advance Orders
At ArkivMusic, you can place orders for titles up to 30 days before their actual release date. You will see
the
Advance Order indicator on certain pre-release titles as you view various product pages on the site.
You can place these titles in your shopping cart as you would with any other title. Here are a few guidelines
about Advance Orders on ArkivMusic:
- New titles are primarily released on Tuesdays. If you submit an order with an Advance Order item in your
cart, and you choose 1st Class Mail as your shipping method, the title will be shipped on the release
date. You can expect the item to arrive within 4-8 business days after the release date.
- If you submit an order with an Advance Order item in your cart, and you choose either Next Day Air
or 2nd Day Air as your shipping option, the title will be shipped the day before the release date.
Your item will be delivered either on the actual release date (if you choose Next Day Air), or on the day after
the release date (if you choose 2nd Day Air).
- You can submit any combination of Advance Order items and In Stock items in the same order. We will ship
the In Stock items right away, and then ship the Advance Order items when the release date arrives.
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Payment Methods
ArkivMusic currently accepts the following credit cards for payment:
Visa,
MasterCard,
American
Express and
Discover. As part of the checkout process, you will be
asked to enter your payment information
each time you place an order with ArkivMusic.
You can also use
PayPal to complete your ArkivMusic orders. We offer 2 PayPal options:
1.
PayPal Express Checkout bypasses the normal ArkivMusic
Billing and Shipping Address page, and takes you directly to
the PayPal login page. Once you login to your PayPal account (or establish a new account), you will
be able to submit your order using PayPal as the method of payment.
You will then return to ArkivMusic to select your shipping method and finalize your order.
2. You can also proceed through the regular ArkivMusic checkout process, and
PayPal will be
offered as a payment option on the Payment Page.
All prices on ArkivMusic.com are in U.S. dollars.
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Gift Certificates
It's easy to buy and redeem ArkivMusic Gift Certificates!
Click here to buy a Gift
Certificate. Once you
complete your Gift Certificate purchase, you will be given the option to email it to a friend
(along with a gift message). You can also choose to print your Gift Certificate -- a great option
for mailing in a card or giving as a gift in person!
If you already have an ArkivMusic Gift Certificate and you'd like to make a purchase, simply add items to your
shopping cart and you will be able to enter your Gift Certificate Redemption Code during checkout.
Redemption codes can be entered on the Payment Page as you complete the checkout process, and they can
be entered with or without hyphens.
Some important things to know about ArkivMusic Gift certificates:
1. ArkivMusic Gift Certificates will expire 2 years after the date of purchase (not applicable in all states).
2. ArkivMusic Gift Certificates can not be redeemed for cash.
3. ArkivMusic Gift Certificates
can not be used to buy another ArkivMusic Gift Certificate.
4. Unused balances on ArkivMusic
Gift Certificates can be used for future purchases on ArkivMusic.
5. Gift Certificates or
remaining balances can not be transferred to other ArkivMusic accounts.
6. ArkivMusic Gift Certificates can only be used for purchases on ArkivMusic.com, and they have no cash value.
7. ArkivMusic.com is not responsible for lost or stolen Gift Certificates.
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Shipping Within the U.S.
Our U.S. shipping options are: 1st Class U.S. Mail (4-8 business days), Next Day Air (1-2 business days), and 2nd Day Air (2-3 business days).
You will be able to choose the shipping method for your order during the checkout process.
PLEASE NOTE: Next Day and 2nd Day Air are not
available for shipments to p.o. boxes.
Orders are shipped Monday through Friday, excluding holidays. Often your order is shipped out the same day it was
placed on ArkivMusic, depending on the time of day. Next Day Air and 2nd Day Air shipments will be sent out the same
day if you have submitted your order by
12 noon Eastern Time (weather permitting). We
do not use Saturday or Sunday delivery
for Next Day and 2nd Day shipments (for example, a 2nd Day shipment that leaves the warehouse on Friday will be scheduled
for delivery on Tuesday).
PLEASE NOTE: Items whose stock status says "2-3 Days" are shipped from Canada and may take
longer for delivery to U.S. addresses. Express shipments will be delivered via Standard UPS. Next Day and 2nd Day guarantees
do not apply for such titles. Most items listed as "ArkivCD" are produced on-demand once your order is received
and will ship within 3-5 business days using the shipping method you've selected.
Your order may be shipped from multiple locations, and delivered in more than one package. Our goal is to
deliver the order to you as quickly as possible -- sometimes this means we will have the items shipped separately,
rather than introducing a delay by consolidating the shipment.
Be sure to verify that the shipping address is correct before completing your order. We are not responsible for
packages lost or returned due to an incorrect or incomplete shipping address. Returned items will be credited. If you
still wish to receive the item, you will need to place a new order.
It is difficult for us to make revisions to orders after they have been placed and confirmed. Often, your
order has been entered into our shipping system within 15 minutes of completing your checkout. If you send us an
email asking us to make a change -- such as combining orders, canceling orders, or adding items -- we will try
to accommodate your request as best we can. However, please be aware that in most cases we will not be able to
revise an order once it has been assigned for shipment.
You will receive an email notification when your order is shipped. This notification will include pertinent details
about your shipment, including tracking numbers if applicable.
PLEASE NOTE: Depending on the number of items in your order, we may apply a complimentary shipping upgrade from 1st Class U.S. Mail to either FedEx or UPS Ground.
Shipping costs are based on the number of items in your order. We've listed the actual shipping costs below. All
shipping costs will be viewable in your shopping cart
before you will be asked to enter payment information
and submit your order.
|
No.
of Items
|
1st Class Mail
|
2nd
Day Air
|
Next
Day Air
|
AK, HI & PR
2nd Day Air
|
AK, HI & PR
Next Day Air
|
|
1
|
$2.99
|
$11.95
|
$19.95
|
$30.00
|
$40.00
|
|
2
|
$3.99
|
$14.95
|
$21.95
|
$30.00
|
$40.00
|
|
3
|
$5.29
|
$16.95
|
$24.95
|
$30.00
|
$40.00
|
|
4
|
$6.29
|
$19.95
|
$26.95
|
$35.00
|
$45.00
|
|
5
|
$7.29
|
$21.95
|
$29.95
|
$35.00
|
$45.00
|
|
6
|
$8.29
|
$24.95
|
$32.95
|
$39.00
|
$50.00
|
|
7
|
$9.29
|
$26.95
|
$35.95
|
$39.00
|
$50.00
|
|
8
|
$10.29
|
$28.95
|
$38.95
|
$39.00
|
$50.00
|
|
9
|
$11.29
|
$30.95
|
$41.95
|
$43.00
|
$54.00
|
|
10
|
$12.29
|
$33.95
|
$45.95
|
$43.00
|
$58.00
|
|
11
|
$13.49
|
$36.95
|
$48.95
|
$43.00
|
$58.00
|
|
12
|
$14.49
|
$39.95
|
$51.95
|
$47.00
|
$64.00
|
|
13
|
$15.49
|
$42.95
|
$54.95
|
$47.00
|
$67.00
|
|
14
|
$16.49
|
$45.95
|
$57.95
|
$50.00
|
$70.00
|
|
15
|
$17.99
|
$48.95
|
$61.95
|
$53.00
|
$74.00
|
|
16
|
$18.99
|
$51.95
|
$63.95
|
$56.00
|
$78.00
|
|
17
|
$19.99
|
$54.95
|
$66.95
|
$59.00
|
$82.00
|
|
18
|
$20.99
|
$57.95
|
$69.95
|
$62.00
|
$85.00
|
|
19
|
$21.99
|
$60.95
|
$72.95
|
$66.00
|
$90.00
|
|
20 plus
|
$22.99
|
$62.95
|
$76.95
|
$70.00
|
$95.00
|
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Shipping to Canada
All shipments to Canada are sent either via U.S. Mail or DHL World Mail or, for items shipping from our warehouse in Canada,
via Canada Post (4-20 business days). Shipping charges are the same no matter where an item ships from. We do not currently
offer express shipping options for orders being delivered to Canada.
PLEASE NOTE: ArkivMusic is not responsible for customs charges, duties or taxes which may be applied to your
shipment. These charges are the sole responsibility of the recipient.
Orders are shipped Monday through Friday, excluding U.S. holidays. Often your order is shipped out the same day it
was placed on ArkivMusic, depending on the time of day (weather permitting).
Your order may be shipped from multiple locations, and delivered in more than one package. Our goal is to deliver
the order to you as quickly as possible -- sometimes this means we will have the items shipped separately, rather than
introducing a delay by consolidating the shipment.
Be sure to verify that the shipping address is correct before completing your order. We are not responsible for
packages lost or returned due to an incorrect or incomplete shipping address. Returned items will be credited. If you
still wish to receive the item, you will need to place a new order.
It is difficult for us to make revisions to orders after they have been placed and confirmed. Often, your
order has been entered into our shipping system within 15 minutes of completing your checkout. If you send us an
email asking us to make a change -- such as combining orders, canceling orders, or adding items -- we will try
to accommodate your request as best we can. However, please be aware that in most cases we will not be able to
revise an order once it has been assigned for shipment.
You will receive an email notification when your order is shipped. This notification will include pertinent details
about your shipment, including tracking numbers if applicable.
Shipping costs are based on the number of items in your order. We've listed the actual shipping costs below. All
shipping costs will be viewable in your shopping cart
before you will be asked to enter payment information
and submit your order.
U.S. Mail / DHL WorldMail Shipping Rates to
Canada
1 item -- $5.49
2 items -- $6.79
3 items --
$7.89
4 items -- $10.49
5 items -- $11.99
6 items -- $14.99
7 items --
$17.99
8 items -- $19.99
9 items -- $21.99
10 items -- $23.99
11 items --
$25.99
12 items -- $27.99
13 items -- $29.99
14 items -- $32.99
15 items --
$34.99
16 items -- $36.99
17 items -- $38.99
18 items -- $41.99
19 items --
$43.99
20 or more items -- $45.99
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International Shipments
All prices on ArkivMusic are in U.S. Dollars.
All shipments outside the U.S. and Canada are sent either via U.S. Mail or DHL World Mail
(10-45 business days). We do not currently offer express shipping options for orders being
delivered outside the U.S.
Shipping rates to addresses outside the U.S. and Canada are $7.99 for the first item and $2.25 for each
additional item. Due to the higher cost of shipping large multi-disc sets internationally, each
multi-disc set containing 10 discs or more will be subject to a shipping surcharge based on the
number of discs in the set, according to the following schedule:
10-19 discs in a set - $10.00 surcharge
20-29 discs in a set - $15.00 surcharge
30-39 discs in a set - $25.00 surcharge
40-49 discs in a set - $30.00 surcharge
50-59 discs in a set - $40.00 surcharge
60-69 discs in a set - $45.00 surcharge
70-79 discs in a set - $55.00 surcharge
80-89 discs in a set - $60.00 surcharge
90-99 discs in a set - $70.00 surcharge
100+ discs in a set - $75.00 surcharge.
PLEASE NOTE: ArkivMusic is not responsible for customs charges, duties or taxes which may be applied to your
shipment. These charges are the sole responsibility of the recipient.
We currently ship orders to the following destinations outside the U.S. and Canada:
Argentina, Aruba, Australia,
Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Cayman Islands, Chile, China, Costa Rica, Cyprus, Czech Republic,
Denmark, England, Ecuador, Egypt, Fiji, Finland, France, Germany, Greece, Greenland, Guatemala, Hong Kong, Hungary,
Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea (Republic of), Kuwait, Latvia, Liechtenstein, Luxembourg, Macao,
Malawi, Malta, Mauritius, Monaco, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norfolk Island,
Northern Ireland, Norway, Panama, Papua New Guinea, Peru, Poland, Portugal, Saudi Arabia, Scotland, Singapore,
South Africa, Spain, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom,
Venezuela, and Wales.
Orders are shipped Monday through Friday, excluding U.S. holidays. Often your order is shipped out the same day it
was placed on ArkivMusic, depending on the time of day (weather permitting).
Your order may be shipped from multiple locations, and delivered in more than one package. Our goal is to deliver
the order to you as quickly as possible -- sometimes this means we will have the items shipped separately, rather than
introducing a delay by consolidating the shipment.
Be sure to verify that the shipping address is correct before completing your order. We are not responsible for
packages lost or returned due to an incorrect or incomplete shipping address. Returned items will be credited. If you
still wish to receive the item, you will need to place a new order.
It is difficult for us to make revisions to orders after they have been placed and confirmed. Often, your
order has been entered into our shipping system within 15 minutes of completing your checkout. If you send us an
email asking us to make a change -- such as combining orders, canceling orders, or adding items -- we will try
to accommodate your request as best we can. However, please be aware that in most cases we will not be able to
revise an order once it has been assigned for shipment.
You will receive an email notification when your order is shipped. This notification will include pertinent details
about your shipment, including tracking numbers if applicable.
Shipping costs are based on the number of items in your order. All
shipping costs will be viewable in your shopping cart
before you will be asked to
enter payment information
and submit your order.
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Sales Tax
ArkivMusic is required to charge sales tax in the following states:
California,
Connecticut,
Florida,
Minnesota,
New York, and
Pennsylvania. If your shipping address is in one of these states, the appropriate
sales tax will be calculated during the checkout process and displayed to you before you enter your payment information.
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Return Policy
IMPORTANT NOTE: In order to receive a refund or exchange for merchandise returned to ArkivMusic, you must first
request a
Return Authorization Number (
RA#) from service@arkivmusic.com. The RA# must be included
on your return package (see below).
If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within
30 days, and follow the procedures below. We will gladly replace the merchandise without additional charge,
or provide you with a full refund.
If you are simply not happy with your ArkivMusic purchase and the merchandise is unopened, we will be glad to
exchange it for you. Original shipping and handling charges are not refundable, and you will be responsible for
all costs associated with the return shipment. No COD returns will be accepted. Please note that with orders paid for
via PayPal, an exchange may not be possible. In such cases, we will issue a refund to your PayPal account for returned items.
Here are the 3 easy steps to return merchandise to ArkivMusic:
1.
Request an RA#: Send an email to
service@arkivmusic.com
to request a Return Authorization Number (RA#). Please include your invoice number and information about the
product(s) you wish to return.
2.
Complete the Return Form: Once you receive the RA# from ArkivMusic, please complete the return form
which you will find either on the back of your original packing slip, or on a separate card inserted into your
shipment. Include the RA#, information about the product(s) you are returning, and why you are returning them.
3.
Pack and Send: Enclose the merchandise and the completed form in a sturdy package.
Be sure to
include the RA# on the outside of the package. If your return form is on a separate card, please include the
original packing slip as well. COD returns will not be accepted.
Once ArkivMusic has received your return, it will take between 5 and 10 days to process and issue a credit or
ship an exchanged product. You will be notified by email when your credit has been applied.
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MP3 Downloads
All MP3 downloads from ArkivMusic are 320-kilobits-per-second ("320-bit") files compatible with iPods and other portable media players.
Our MP3 files have no digital rights management (DRM) restrictions on them, but please be aware that all of our music downloads are
copyrighted material sold for personal use only and should not be otherwise copied or distributed. All digital audio downloads on this
site are available for sale only to customers located in the United States.
You can view your MP3 purchases available for download at any time by going to My Downloads.
(You will need to be signed into your ArkivMusic account.) There you will also find a link to get the ArkivMusic Download Manager, with
instructions on how to install it and how to download your MP3 purchases to your computer. If you have difficulty downloading a file, you
can download it again at no charge.
If you have any issues with your downloaded purchases, you may contact our customer service
department, and we will do our best to assist you. For issues related to your computer's media player software (iTunes, Windows Media
Player, etc.) or your portable media player (iPod, Zune, etc.), please refer to the appropriate help materials that came with those products.
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LISTEN Magazine
LISTEN: Life with Classical Music is a quarterly magazine published four times a year.
To ensure that you don't miss an issue, subscriptions can be ordered
here.
(Please note that subscriptions sent outside the U.S. and Canada are subject to a mailing surcharge of $10 for each year of a subscription, added to your total at the time the order is placed.)
Your first issue will arrive within 4 to 13 weeks after your subscription order is confirmed (longer for international mailings), depending on when in the press cycle the order is received.
Learn more about LISTEN and sample what LISTEN has to offer
here.
If you need to make changes to your subscription or need additional information, please contact
info@listenmusicmag.com.
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